Frequently Asked Questions

What is your return policy?

There are no refunds or returns. However, if you receive a damaged item or the wrong item, you may receive a replacement item. Please see our Refund Policy page for details.

How is shipping charged?

We offer a variety of shipping options, which will be available for customers to view at checkout. Shipping and billing information will also be outlined at that time.

Can I get expedited or rush processing?

You will have the option of selecting from expedited or regular processing at checkout.

Can I track my order?

Once your order has shipped, you will receive an email with a tracking number, which can be used to track your order through the respective carrier.

Do you ship outside of the U.S.?

Currently we do not ship outside of the United States.

How do I contact you with other questions?

We’d be more than happy to answer any other questions you may have! You can send us a message on our Contact page or shoot us an email at info@AuntCookie.com, and we will get back to you ASAP.